03:20How we work
Clear, start to finish.
One firm, one price agreed before we start, and one team looking after you throughout — no surprises, and no selling you anything you didn't ask for.
Cold · tonightTell us onceThe 60-second check means the engineer who calls already knows the job, the fault and the photos — no repeating yourself to a stranger.
WarmingOne price, agreed firstYou'll know the number before we lift a spanner — parts in, in writing. No hourly meter, no "while we're here", no cover to buy.
21° · sortedYour 14-day right, out loudBooking online comes with a legal 14-day cooling-off period. Because you want us out fast, we ask you plainly to OK starting inside it — your right, explained up front, no small-print games.
Fixed prices, held to. Every job is one fixed number, parts in, agreed in writing before any work starts — and if anything's ever not right, we come back and put it right. Same number, same standard, year after year: it's why so much of our work comes from people we've looked after before, and the neighbours they send us.
What you pay, in plain terms
| Booking an engineer online | £0 — no upfront payment, no card to book |
| Diagnosis when a repair goes ahead | Included in the repair price |
| Diagnostic visit if you decide not to proceed | £39 — a simple no-parts fix on the day is included |
| The repair itself | One fixed written quote, parts in, agreed before we start |